Returns & Refunds Policy

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1. Overview

At [Your Online Computer Shop], we strive to ensure that our customers are completely satisfied with their purchases. If for any reason you are not satisfied with a product you bought from us, we offer a straightforward returns and refunds policy to ensure your shopping experience is positive and hassle-free.

2. Eligibility for Returns

To be eligible for a return, the following conditions must be met:

• The item must have been purchased from our online store.
• The return request must be made within 30 days of the delivery date.
• The item must be in its original packaging, unused, and in the same condition as when you received it.
• The item must include all original accessories, manuals, and documentation.

3. Non-Returnable Items

Certain items cannot be returned, including:

• Software, CDs, DVDs, and other digital products that have been opened.
• Customized or personalized items.
• Items marked as “Final Sale” or “Non-Returnable” at the time of purchase.
• Gift cards.

4. Return Process

Step 1: Submit a Return Request

• Contact our customer service team via [email address] or [phone number] with your order number, the item(s) you wish to return, and the reason for the return.

Step 2: Receive Return Authorization

• Our customer service team will review your request and, if approved, provide you with a Return Merchandise Authorization (RMA) number and detailed instructions on how to return your item(s).

Step 3: Ship Your Item(s) Back

• Carefully package the item(s) to avoid damage during transit.
• Include the RMA number inside the package.
• Ship the item(s) to the address provided by our customer service team. You are responsible for the return shipping costs unless the return is due to a mistake on our part (e.g., wrong item shipped, defective product).

5. Refund Process

Once we receive your returned item(s) and verify their condition, we will process your refund:

• Refunds will be issued to the original payment method used for the purchase.
• Please allow 5-10 business days for the refund to appear on your account, depending on your bank or payment provider.

6. Exchanges

If you wish to exchange an item, please follow the return process outlined above. Once the returned item is received and inspected, we will process the exchange. If the new item has a different price, we will either issue a partial refund or charge the difference accordingly.

7. Damaged or Defective Items

If you receive a damaged or defective item, please contact our customer service team within 7 days of delivery:

• Provide your order number, detailed description of the issue, and, if possible, include photos of the damage or defect.
• We will work with you to resolve the issue promptly, either by replacing the item or providing a refund.

8. Contact Us

If you have any questions or need further assistance with returns and refunds, please do not hesitate to contact our customer service team.

Thank you for shopping with Hatua IT Solutions. Your satisfaction is our priority.

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